What are Audit Logs?
Audit Logs give dealers a centralized, deal-level record of key credit events. This allows you to:
Track every action taken on a deal from start to finish
See exactly who performed each action and when
Monitor activity across Upstart, RouteOne, and DealerTrack
Filter and export logs for compliance or internal reviews
Where to Find Audit Logs
Audit Logs are available in two places:
1. Deal-Level View
Navigate to a specific deal in the Credit Dashboard
Select the “Credit Audit Log” tab
This view shows all activity tied to that specific customer and deal.
2. Dashboard View
Access audit logs across multiple deals
Use filters to quickly locate activity
How to Use Audit Logs
Use filters to search by:
Event type
Source (Upstart, RouteOne, DealerTrack)
User or user type
Timestamp
Download logs as a CSV for:
Compliance audits
Internal reporting
Dispute resolution
Audit Log Events (Quick Reference)
Event | What it Means |
Credit app submitted | Customer completed and submitted their application |
Consents agreed | Customer accepted required terms and disclosures |
Credit app updated | Application was edited and resubmitted |
Submitted to R1 | Sent to RouteOne |
Submitted to DT | Sent to DealerTrack |
Submitted to Upstart | Sent to Upstart for pricing and decision |
Credit profile viewed | Dealer opened and viewed the deal |
Approval by Upstart | Offer returned for the deal |
Declined by Upstart | Application declined (AAN generated) |
RBP downloaded | Risk-Based Pricing notice was downloaded |
Best Practices
Use filters to quickly investigate specific activity
Download logs when preparing for audits or reviews
Check the audit log when questions come up about a deal
Need Help?
Have questions about Audit Logs? Click the teal chevron in the bottom right corner to connect with our Support team - we’re here to help.